Refund Policy

1 General Policy

Because Codegrande.com sells digital products (software licenses, gift/wallet cards, and game codes) that are delivered instantly to your email and can be redeemed immediately, it is physically impossible to "return" them. Therefore, as a general rule, all sales are final and we do not offer refunds once a code has been delivered.

2 Eligible Exceptions

We may offer a refund or a replacement code only under the following rare circumstances:

Defective Code: If the delivered code is invalid or already redeemed prior to your purchase due to an error on our end (this must be verified by our team with the respective platform).
Non-Delivery: If you were charged (via Stripe, PayPal, or Keepz) but the code was not delivered to your email due to a system error, and our team is unable to fulfill the order manually.

3 Non-Refundable Cases

We will not issue a refund if:

You provided an incorrect email address at checkout and the code was sent elsewhere.
You purchased the wrong product or region (e.g., a US gift card for an EU account).
You simply changed your mind after the code was delivered.

4 Request Process & Timeframes

If you encounter an issue, please contact us via the Crisp live chat widget on our website within 7 days of your purchase. Please provide your order ID and full, uncropped screenshots showing the error. If a refund is approved, it will be issued back to your original payment method (Bank Card, PayPal, etc.). Depending on your bank's policies, it may take 3-5 business days for the funds to appear in your account.